eGPlearning Podblast

Telephone consultations for your practice

May 21, 2020

Telephone consultations for your practice


How would you set up a telephone triage system at your practice? How can you make telephone consultations work for your practice? Find out here with Dr Toni Hazell in this comprehensive guide. 


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In this episode, Dr Toni Hazell explains how her practice changed to use telephone consultations which have led to better patient engagement, satisfaction and clinician satisfaction, and workload control. Sounds too good to be true? Well after seven years her practice is still going strong. 


Find out how in this episode. 


Contact Dr Toni Hazell at


Telephone Consultation tips for GPs and primary care:


01:10 Telephone triage journey

02:10 Audit your demand

03:40 The proposed system

07:15 Where telephone triage may not work

09:05 DrGandalf's telephone triage tip

09:40 Telephone triage with children

12:00 Telephone triage transition

15:20 10 mins for a face-to-face consultation?


Improve your productivity in General Practice:


18:00 Telephone triage as a practice?

19:50 Improving the patient journey

21:00 Telephone triage vs signposting

22:35 Further exceptions to telephone triage

22:25 How does duty doctor work?

25:35 How real an issue is decision fatigue?

27:55 How to deal with urgency?

29:10 Top tips for documentation with telephone consultations

32:20 Managing late attendance


Online consultations made easy:


35:35 Tips for telephone consultations in your practice now


Contact Dr Toni Hazell at


⭐Star posts⭐:


Quick video consultation skills for doctors:


How to register with the NHS app:


👨🏾‍⚕️Dr Gandalf’s Top medical equipment for General practice 👨🏾‍⚕️ see here: 



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